Refund & Cancellation Policy – techhelpermithun.in
Refund Policy
Read our refund policy to understand whether you are eligible for a refund or not.
As a customer at Monotization, you are responsible to understand that we provide impalpable goods / services that are irreversible / irrevocable. At Monotization, we take pride in our customer satisfaction and world-class, quality Instagram services, and we stand behind our product / service.
Contact our Reliable Customer Care Support
At Real Subscribers, we have a highly-skilled and professionally trained customer support. We are usually able to solve the queries of our customers through a simple email. You can reach out to us through email and we will respond to resolve your query within 24-48 hours.
Cancellation Policy
Since techhelpermithun.in is offering non-tangible irrevocable goods, we do not issue cancellation once the order processing has started. As a customer, you are responsible for understanding this upon purchasing any service at our site.
However, we realize that exceptional circumstances can take place with regard to technical issues, in which case you can place a request for refund to us.
When you can request an eligible refund
Failure of order completion
There are times when our process takes longer to complete or / and is unable to deliver the order, due to certain issues such as technical errors in your Instagram handle, etc. In such cases, the customer is eligible for full refund of the payment.
Product / services different from as described:
If you come across such issue, we recommend you to contact our customer support within 24 hours and if you are able to produce evidence for the same, we will provide you partial / full refund for your payment, depending on how far along the process was.
When you are not eligible for a refund
Likes / comments / Subscribers drop over time after order completion:
At Monotization, we provide services of highest quality, hence, it is highly unlikely for your services to decrease over time after completion of order. However, if it so happens, we do not take responsibility for the same, as there can be multiple reasons for your services to drop off, such as low-quality content, or irregular uploads, change in Instagram algorithm, etc.
YouTube Watch Time Order – Cancellation & Refund Policy
We are committed to providing superior and transparent service to all our clients. Our team executes orders related to YouTube Watch Time by following established methods and procedures.
However, factors such as YouTube’s recommendation system, impressions, audience reach, views, and watch time are not entirely within our control. Consequently, in certain situations, the target watch time for a channel may not be achieved despite all best efforts.
In such cases, the following Cancellation & Refund Policy will apply:
1. 1,000 Hours Watch Time Order
If a client has placed an order for 1,000 hours of watch time and:
Our team has made reasonable efforts to fulfill the order using established procedures and methods;
The expected watch time is still not achieved;
And the client wishes to obtain an immediate refund instead of continuing the process;
Then the client may request a refund.
In such a scenario, ₹499 will be deducted from the total amount paid to cover charges for video uploading, conversion, and processing, including:
Video uploading
Video preparation/conversion
Processing
Campaign setup and related tasks
The remaining balance after the ₹499 deduction will be refunded to the client.
Refund Amount = Total Paid Amount − ₹499
2. 4,000 Hours Watch Time Order
If a client has placed an order for 4,000 hours of watch time and:
Our team has made reasonable efforts to fulfill the order using established procedures and methods;
The target watch time is still not achieved;
And the client wishes to obtain an immediate refund instead of continuing the process;
Then the client may request a refund.
In such a scenario, ₹999 will be deducted from the total amount paid to cover charges for video uploading, conversion, and processing.
The remaining balance after the ₹999 deduction will be refunded to the client. Refund Amount = Total Paid Amount − ₹999
3. Important Refund Conditions
A refund will be available only if our team has made adequate efforts—in accordance with the established procedure for fulfilling the order—yet the watch time target was not achieved.
If the client wishes to continue with the service, the campaign/service may be extended based on available options instead of opting for a refund.
Once the client has formally accepted the refund, the associated campaign/service will not be continued.
Charges designated for video uploading, conversion, and processing are non-refundable, as the costs for these tasks are incurred during the campaign itself.
The refund process will be completed within our stipulated refund processing timeframe after the client provides the necessary information/details.
The refund applies only to the actual amount paid. In cases involving promotional discounts, coupons, or other adjustments, the refund amount will be determined accordingly.
4. Purpose of the Policy
The purpose of this policy is to provide clients with clear and transparent information regarding how a refund is calculated if, despite all prescribed efforts, the watch time campaign is not completed and the client does not wish to wait any longer.
Our goal is to maintain transparency, fairness, and trust with our clients.
5. Client-Initiated Cancellation, Service Charges & Additional Cancellation Fee
If a client independently requests cancellation and an immediate refund before the order is completed, despite our team actively working on the campaign and without any service-related issue or notification from our team indicating that the order cannot be completed, the following terms shall apply.
This policy also applies if the client deliberately interrupts the ongoing campaign, removes or revokes manager access, or otherwise prevents our team from continuing the work without a valid service-related reason.
A. Non-Refundable Service Charges
The applicable charges for video uploading, video preparation, conversion, processing, campaign setup, and other related work will be deducted separately from the amount paid. These charges are non-refundable to the extent permitted by applicable law.
B. Additional Cancellation Fee
In addition to the service charges mentioned above, an extra cancellation fee will apply when the client independently requests immediate cancellation or a refund without a valid service-related reason or deliberately interrupts the ongoing campaign.
1,000 Hours Watch Time Order: An additional cancellation fee of ₹499 will be deducted.
4,000 Hours Watch Time Order: An additional cancellation fee of ₹999 will be deducted.
C. Refund Calculation
The final refund amount will be calculated as follows:
1,000 Hours Order: Refund = Actual Amount Paid − Applicable Service Charges − ₹499 Additional Cancellation Fee.
4,000 Hours Order: Refund = Actual Amount Paid − Applicable Service Charges − ₹999 Additional Cancellation Fee.
D. Important Conditions
The additional cancellation fee is separate from and in addition to the applicable video uploading, conversion, processing, and campaign setup charges.
The additional cancellation fee applies when the client voluntarily interrupts the service or requests cancellation without a valid service-related reason while our team is actively working to fulfill the order.
If the client wishes to continue the campaign instead of cancelling, the service may continue subject to the required access being available and other applicable conditions.
If the order cannot be completed due to a failure attributable to our team, or if a refund is otherwise required by applicable law, the refund will be handled in accordance with the applicable refund obligations.
Our objective is to ensure transparency regarding service costs and prevent avoidable losses caused by premature, client-initiated cancellations.